HVAC, plumbing & home services
AI Answering Service for HVAC & Plumbing Companies
When an AC fails or a pipe bursts, the customer calls until someone answers. An AI answering service picks up every call, captures the job, books the visit and alerts your on-call tech for emergencies.
The problem
Missed calls in home services are missed jobs
HVAC, plumbing and electrical companies live on the phone. The calls come in while your techs are on a roof, under a sink or driving between jobs, and the office staff are already on another line.
Emergency calls do not wait for business hours. A homeowner with no heat or a flooded kitchen at 10 pm will call companies until one picks up. Traditional answering services take a message, but they rarely book the job or capture the details your tech needs.
During peak season the problem doubles. Every heatwave or cold snap brings a wave of calls exactly when you have the least time to answer them.
The solution
A voice agent that books jobs, not just messages
We build an AI answering service that answers your business line in your company's name. It asks the right questions for your trade: what is the problem, the address, the type of system, is anyone at risk, and when the customer is available.
Routine work is booked into open slots. Emergencies are flagged by rules you define and sent straight to the on-call technician by text or call. The office gets a clean summary of every call in the morning. You can hear the same voice technology in our live demo.
24/7 call answering
Every call answered in seconds, including nights, weekends and peak season.
Job details captured
Problem description, address, equipment type and access notes collected in a consistent format.
Emergency triage
Your rules decide what counts as an emergency, and those calls go to the on-call tech immediately.
Books service visits
Offers available windows and confirms the appointment with the customer.
Quotes and FAQs
Answers questions about service areas, call-out fees and opening hours exactly as you publish them.
Daily summary
A morning report of calls, bookings and missed opportunities for the office.
How it works
From first message to live system
- 01
Map your call types
We list your services, service areas, emergency rules and booking windows.
- 02
Build the agent
Voice, script and integrations with your calendar, job sheet or field-service tool.
- 03
Test real scenarios
Emergency, routine and price-shopping calls are tested and refined with you.
- 04
Forward your line
Use it after hours only, on overflow, or for every call.
See it working
Try the live demo
No sign-up. Synthetic sample data only.
This is a simulated call with fictional details. It shows the call flow we build for HVAC and plumbing companies: a safety check, job details, a booked visit and a technician alert.
Who this is for
- HVAC and air-conditioning contractors
- Plumbers and drain-cleaning companies
- Electricians and appliance repair
- Roofing, pest control and other home-service businesses
Tools we use
FAQ
Frequently asked questions
Can it tell an emergency from a routine job?
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Yes, based on rules you set, such as gas smell, no heat in winter, active leak or electrical sparks. Those calls are escalated immediately to your on-call person.
Does it work with ServiceTitan, Jobber or Housecall Pro?
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If your tool offers an API or integrations, we can usually connect to it. If not, bookings can go to a calendar or sheet your team already uses. We check this before starting.
Can I use it only after hours?
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Yes. Many companies forward calls to the AI only at night and on weekends, or when the office line is busy.
Will it give prices?
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Only the prices or call-out fees you choose to publish. For anything that needs an inspection, it books a visit instead of guessing.
What areas do you serve?
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We build and run these systems remotely for businesses in the US, UK, Canada, Australia and elsewhere.
How much does it cost?
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There is a one-time setup and a running cost based on call minutes. Tell us your average call volume and we will send a fixed quote.
Want this for your business?
Tell us how you work today. You get a clear plan and a fixed quote, with no obligation.