Restaurants, cafés & cloud kitchens
AI Ordering Chatbot for Restaurants
During the rush, nobody has time to answer chats. An AI ordering chatbot takes orders, answers menu questions and replies to 'where is my order?' while your staff focus on cooking and serving.
The problem
Orders arrive exactly when you are busiest
Restaurants get most of their messages and calls during lunch and dinner, the moments when the team has no free hands. Orders on WhatsApp or Instagram wait, phone calls ring out and customers who wanted to order directly end up on a delivery app that takes a large commission.
A big share of messages are simple: Are you open? Do you deliver to my area? Is this dish spicy? Do you have vegetarian options? Where is my order? Each one interrupts someone who should be cooking or serving.
Mistakes in hand-typed orders also cost money: wrong items, missing addresses and orders that never reach the kitchen.
The solution
A chatbot that knows your menu and takes the order
We build an AI ordering assistant that knows your full menu, prices, add-ons, delivery areas and opening hours. Customers order in normal language on WhatsApp or your website, the assistant confirms the items, address and payment method, and the order is sent to your kitchen in a clean format.
It also handles table reservations, allergy and ingredient questions using the information you provide, and order-status questions. Complaints and special cases are handed to a staff member.
Takes orders in chat
Items, quantities, add-ons, address and notes confirmed back to the customer before sending.
Menu questions answered
Ingredients, spice levels and dietary options answered from your own menu data.
Orders straight to the kitchen
Each confirmed order is sent to a printer, tablet, sheet or chat group your team uses.
Reservations
Takes table bookings with party size and time and confirms them.
Order status
Answers 'where is my order?' from your order data or alerts staff when it can't.
Promotions and repeat orders
Can share current deals and make reordering a favourite meal easy.
How it works
From first message to live system
- 01
Send us your menu
Menu, prices, add-ons, delivery areas, hours and policies.
- 02
Choose channels
WhatsApp, website chat or both, and where orders should land for the kitchen.
- 03
Test real orders
We run through busy-hour scenarios with you and fix every rough edge.
- 04
Launch and adjust
Go live, then update the menu data as dishes and prices change.
See it working
Try the live demo
No sign-up. Synthetic sample data only.
This live demo shows our order-support assistant for an online store. A restaurant version uses the same flow: order questions, status lookups and handoff to staff.
Who this is for
- Restaurants taking direct delivery and takeaway orders
- Cafés and bakeries with WhatsApp ordering
- Cloud kitchens and multi-brand kitchens
- Catering businesses handling event enquiries
Tools we use
FAQ
Frequently asked questions
Can customers pay inside the chat?
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The chatbot can share a payment link or confirm cash on delivery, depending on what your payment provider supports. We set this up based on your current payment methods.
Does it connect to my POS?
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If your POS has an API, we can send orders to it. If not, orders can go to a tablet, printer, sheet or chat group your kitchen already uses.
What about allergies?
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It answers allergy and ingredient questions only from information you provide, and suggests the customer confirms with staff for serious allergies.
Can it handle many orders at once?
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Yes. Unlike a person, it can reply to many customers at the same time during the rush.
Will it replace delivery apps?
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It doesn't have to. Many restaurants use it to grow direct orders alongside delivery apps, which can reduce commission costs on those orders.
How much does it cost?
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It depends on channels, order volume and integrations. Send us your menu and setup and we will reply with a fixed quote.
Want this for your business?
Tell us how you work today. You get a clear plan and a fixed quote, with no obligation.